May WOW Award Winner - Diane Holdren - Wood County Medical Associates

The WOW Patient Experience Initiative recognizes team members who engage with patients/families, visitors and employees in exceptional ways, providing a superior level of commitment and reflecting the values of Wood County Hospital. Diane Holdren - Wood County Medical Associates Practice Manager, was selected as the May WOW award winner for going above and beyond.

On an early morning in April, Diane and another employee were alone in the Wood County Medical Associates practice office before it opened. The employee confided in Diane, revealing they were experiencing concerning symptoms and not feeling right. During the discussion, Diane grasped the seriousness of the situation and gently encouraged her colleague to visit the WCH ER for evaluation.

Understanding the employee's anxiety, Diane offered to accompany them to the ER. Her colleague accepted the offer, and once at the ER, Diane communicated the severity of the symptoms to the registration staff. Despite the emergency, Diane remained conscientious about her responsibilities. She coordinated coverage for the WCMA front desk to ensure patients would be attended to as they arrived.

Diane stayed by her colleague's side, urging them to contact their family for support. The situation was a severe health emergency, but Diane's swift and compassionate response ensured her colleague received timely medical attention.

Thanks to Diane's quick thinking and persistence, her colleague received the potentially life-saving care they needed. Her compassion and responsiveness exemplify outstanding dedication to the well-being of her team. Thank you, Diane, for your remarkable support and care.

Diane has dedicated the past 25 years to serving Wood County Hospital/Wood Health Company, specifically in our pediatric care office. Reflecting on her career, Diane fondly recalls what she enjoyed most about WCH after working with physicians Dr. Milbrodt, Dr. Dawley, Dr. Wojciechowski and Dr. Lemon. Their exceptional level of compassionate care provided to patients and staff by left a lasting impression on her.

In her role at WCH, Diane consistently maintains a positive outlook and spreads that positivity. Her approach is simple yet impactful: treat everyone with respect and as she would like to be treated.

A little-known fact about Diane is that her youngest son was adopted from El Salvador. After having him for five months, he had to travel back to El Salvador, where he stayed for eight months. Thanks to Dr. Lemon and some other extraordinary people in El Salvador, her son was returned to Diane and her family.